Experience
2019 — 2025
Senior IT Support Engineer
iwoca · London
- Google Workspace Super Admin
- Experience in implementing SaaS products
- Successfully onboarded over 250 employees and counting
- Providing technical support virtually and in person
- Supported employees across 4 offices, internationally
- Hosted daily 30 min. IT drop-in sessions
- Manage hardware equipment inventory, allocation, receipt and storage
- Implemented open-source, self-hosted asset management system
- Maintained and administered office network and related computing hardware
- Managing iwoca's growing Mac fleet using Apple Business Manager and MosyleMDM
- Continually worked on improvement projects for systems and hardware
- Delivered training sessions and testing for company-wide installation rollout of new systems
- Reduced the Helpdesk inflow using data gained from previous tickets
- Improved massively the customer support by having pleasant attitude, good IT understanding & easy-to-read KB
2016 — 2019
IT Support Engineer
Medik8 · London
- Ensured maintenance and documentation of IT equipment are up to date
- Guaranteed high-level setup, availability and training for IT equipment
- Performed data backups and disaster recovery operations
- Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems
- Performed routine network startup and shutdown procedures
Skills & Tools
- Proficient in managing macOS, Windows, and ChromeOS
- Experienced in Google Workspace and Slack administration
- Familiarity with compliance processes (ISO 27001)
- Familiar with finance tech processes and tools
- Service Management/Help Desk — Jira Software & Confluence
- Apple Device Management — Mosyle & SimpleMDM
- Strong skills in configuration, troubleshooting, and diagnostics
- Proficient in budget management and oversight of 3rd party suppliers
- Clear communication of technical solutions to varying expertise levels
- Google Ads, Analytics, GAT Labs, OpenVPN, Snipe-IT, Patronum.io
- HTML, CSS, Bootstrap, Git, GitHub, GitLab, GCP, DigitalOcean, Laravel, Figma
Languages
- English — Fluent
- Bulgarian — Native
Education
September 2016
University of Ruse — Bachelor of Engineering
Industrial Management
May 2009
Professional School of Industrial Technologies
Industrial and Product Design, Web Design
Courses
2024
React, Codecademy
2024
Intermediate Javascript, Codecademy
2020
Javascript, Codecademy
2020
Python Basics, Treehouse
Certificates & Awards
2019
G Suite Admin Specialization · Coursera
Certificate ID — XYD6BW2EW8B4
2018
Employee of the Year · Medik8
Nominated by management and co-workers for exceptional work ethic and dedication.
2018
Inspired by You · Medik8
2 years in a row awarded for going above and beyond to make a positive impact on the company.