Experience
2019 - 2025
Senior IT Support Engineer
iwoca · London
- Google Workspace Super Admin for 500+ staff across five global offices, owning governance, security and automation
- Owned the joiner, mover and leaver process end to end: automated account provisioning and group membership so a new starter was ready on day one, and an offboarding routine that revoked access, wiped and reclaimed the device, and transferred data
- Onboarded 250+ employees through a structured IT induction
- Administered Workspace security and access controls in an ISO 27001 environment, using GAT Labs and Patronum
- Trained and oversaw new members of the IT team throughout six years there
- Managed a growing Mac fleet with Apple Business Manager and Mosyle MDM
- Implemented an open-source, self-hosted asset management system (Snipe-IT)
- Reduced helpdesk inflow by analysing ticket data in Jira Service Management
- Delivered training and testing for company-wide rollouts of new systems
- Managed hardware inventory, allocation and storage, plus budget and third-party suppliers
- Maintained and administered the office network and related computing hardware
2016 - 2019
IT Support Engineer
Medik8 · London
- Ensured maintenance and documentation of IT equipment are up to date
- Guaranteed high-level setup, availability and training for IT equipment
- Performed data backups and disaster recovery operations
- Diagnosed, troubleshot and resolved hardware, software, network and system problems
Skills & Tools
- Google Workspace administration at super admin level, with account provisioning and group membership automated through Patronum and Apps Script, plus GAT Labs
- Identity and access: SSO and SAML, directory sync and SCIM provisioning, 2SV enforcement and context-aware access
- Workspace governance under ISO 27001: DLP, retention and Google Vault, Drive and external sharing policies
- Device management across macOS, Windows and ChromeOS, with Apple Business Manager, Mosyle and SimpleMDM
- Service management and asset tracking: Jira Software, Confluence and Snipe-IT
- Slack administration, OpenVPN, GCP, DigitalOcean, Git, Laravel and Figma
Languages
- English - Fluent
- Bulgarian - Native
Education
September 2016
University of Ruse - Bachelor of Engineering
Industrial Management
May 2009
Professional School of Industrial Technologies
Industrial and Product Design, Web Design
Certificates & Awards
2019
G Suite Admin Specialization · Coursera
Certificate ID - XYD6BW2EW8B4
2018
Employee of the Year · Medik8
Nominated by management and co-workers for exceptional work ethic and dedication.
2018
Inspired by You · Medik8
2 years in a row awarded for going above and beyond to make a positive impact on the company.